Privacy Policy
Cape Ceilings and Drywalling respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, submit a quote request, make a purchase, or contact us.
1. Information We Collect
We may collect personal information, including, but not limited to:
- full name
- email address
- telephone number
- physical address
- delivery address
- billing information
- project location details
- quote request information
- order history
- product preferences
- website usage data
- IP address and browser information
This information may be collected when you:
- Submit a contact form
- Request a quotation
- Place an order in our shop
- Contact us by email or phone
- browse our website
2. How We Use Your Information
Your information may be used for the following purposes:
- responding to quote requests
- processing orders
- arranging deliveries
- scheduling installation work
- customer support
- sending invoices and quotations
- improving website performance
- internal business administration
- legal and tax record keeping
- marketing communication where consent has been provided
We do not sell or rent your personal information to third parties.
3. Payment Information
Where payments are made through third-party payment gateways, payment information is processed securely by the payment provider.
Cape Ceilings and Drywalling does not store full card or banking details on this website unless specifically required for invoicing purposes.
4. Cookies and Website Tracking
This website may use cookies and analytics tools to improve functionality and user experience.
Cookies may collect information such as:
- pages visited
- time spent on pages
- device type
- browser type
- location data
- referral sources
This helps us improve the performance and SEO of the website.
You may disable cookies in your browser settings if preferred.
5. Sharing of Information
We may share information only where reasonably necessary with:
- delivery companies
- product suppliers
- installation teams
- payment service providers
- legal or regulatory authorities where required by law
All third parties are expected to handle personal information responsibly.
6. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal information against:
- unauthorised access
- misuse
- loss
- alteration
- disclosure
However, no online platform can guarantee absolute security.
7. Your Rights Under POPIA
Under POPIA, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Object to processing for direct marketing
- Withdraw consent where consent was previously given
To exercise any of these rights, please contact us via the Contact page.
8. Retention of Information
Personal information may be retained for as long as reasonably necessary for:
- quotations
- order records
- accounting requirements
- tax compliance
- legal obligations
- customer support
9. Third-Party Links
Our website may contain links to third-party websites.
Cape Ceilings and Drywalling is not responsible for the privacy practices of external websites.
10. Updates to This Policy
We reserve the right to update this Privacy Policy from time to time.
Any updates will be published on this page.
11. Contact Information
If you have any questions regarding this Privacy Policy or your personal information, please contact us through our website Contact page.